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FAQ

Most frequent questions and answers

Most of our orders ship within 3 – 5 days.

Yes, once your order ships you will be emailed a tracking number to track your shipment.

We ship to all 50 states and US territories. We also ship to APO/FPO/DPO (please make sure you follow the specific instructions for mailing to military and diplomatic addresses). We do not currently ship to international addresses.

Our products accurately reflect US sizing.

We are not able to edit or change an order once it has    gone into production. If you think you’ve made a mistake with your order contact us at [email protected] ASAP.

We will happily refund or exchange a defective item. Contact customer service at [email protected] within 30 days of your order. Please remember to include photos so we can better assist you.

We currently source our blank garments internationally, and do all of our printing, labeling and packaging etc stateside. Unfortunately the 40 year decline in US textile manufacturing has left US clothiers with few choices when selecting domestic suppliers. We sincerely hope that this changes. 

Straight Street Outfitters is an American brand that’s as comfortable in the Bronx as it is in the Bayou.

Yes, we’re always on the lookout for fresh faces to represent our brand. If you are interested in being a Straight Street model and live in the New York area reach out to our team at [email protected]

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